Effective date: 28 June 2026 · Last updated: 28 June 2026
This page explains how we approach uptime and reliability for GGameHost game server hosting. It is part of our Terms of Service.
We work hard to keep your server online. Our infrastructure is monitored around the clock, every plan includes always-on DDoS protection, and our team responds to incidents as quickly as possible. We do not, however, guarantee a specific uptime percentage, and we do not offer service credits for downtime.
From time to time we carry out scheduled or emergency maintenance to keep the platform secure and stable. Where reasonably practicable, we announce planned maintenance in advance; emergency maintenance may be carried out without notice to protect the network or your data.
Some interruptions are outside our reasonable control, including force majeure, upstream provider failures, DDoS attacks beyond the capacity of our mitigation, your own acts or omissions (misconfiguration, faulty mods or plugins, exceeding plan resources, or breaches of the AUP), and issues within the game software itself such as game updates, version incompatibilities, mod conflicts or third-party services.
You are responsible for keeping your own backups of anything important. We provide automated backup tools and take reasonable measures to protect data, but we are not liable for the loss, corruption or deletion of customer content.
If your server is unavailable, open a ticket from your client area or email [email protected] and our team will investigate and help restore service as quickly as we can.
We may update this page from time to time. Questions can be sent to [email protected].